In November I had an opportunity to co-author a piece on the impact of technology on the practice of law. Shaun Jamison, my partner in crime, is Professor of Law & Associate Dean of Information Services at Concord Law School. Concord is the first all online law program in the country and is part of Kaplan University.
In this new and fast-paced service economy, consumers of all stripes expect more for less. They also demand better and more effective service, but at a predictable price…
